FAQ News

Christmas Returns Policy

We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.

You will have until 31/01/18 to return any orders placed between 31/10/17-24/12/17.

All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.

2017-11-14 12:06

2017/18 Bank Holidays

Please note that we will be closed on the below dates for Bank Holidays, the dates are:

25 December Monday Christmas Day
26 December Tuesday Boxing Day
1 January Monday New Year’s Day
30 March Friday Good Friday
2 April Monday Easter Monday
7 May Monday Early May bank holiday
28 May Monday Spring bank holiday
27 August Monday Summer bank holiday
25 December Tuesday Christmas Day
26 December Wednesday Boxing Day
2017-11-14 12:03

Welcome to our Help Pages

Simply type a question into the box provided, and the FAQ system will return a brief answer, or a link to more information. 

If you can't find what your are looking for please get in touch with our Customer Service Team and we will be happy to help.

2016-07-06 08:58

Show archived news.

There are 66 FAQs online

Most popular FAQs

  1. Where is my order? (13624 views)
  2. Do you deliver to my country? (8420 views)
  3. How do I return an item? (6719 views)
  4. Discount code/ Free Gift exclusions (6056 views)
  5. How do I cancel my order? (5274 views)
  6. How will I know when my order has been ... (4354 views)
  7. What is your returns policy? (3432 views)
  8. Why cant I sign into my account? (2407 views)
  9. How do I see what I have ordered? (2244 views)
  10. How do I recycle my old products? (2061 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2016-11-21 09:26)
  2. How do I recycle my old products? (2016-03-29 13:16)
  3. Why cant I add a new payment card? (2016-03-29 13:16)
  4. Why cant I sign into my account? (2016-03-29 13:15)
  5. What is your privacy policy? (2016-03-29 13:14)