Where is my order?

Please follow the steps below:

1. Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was dispatched or an estimated date for dispatch.

2. Please check your email to see whether you have received a dispatch confirmation. This email will confirm the estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.

3. If your order has been dispatched, please check the delivery timescales to see when your order should arrive.

Please click here to see a list of our delivery options and timescales


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. Where is my order? (10414 views)
  2. Do you deliver to my country? (5992 views)
  3. How do I return an item? (4272 views)
  4. Discount code/ Free Gift exclusions (3751 views)
  5. How do I cancel my order? (3603 views)
  6. How will I know when my order has been ... (3261 views)
  7. What is your returns policy? (2433 views)
  8. Why cant I sign into my account? (1762 views)
  9. How do I see what I have ordered? (1692 views)
  10. How do I recycle my old products? (1528 views)

Latest FAQs

  1. Discount code/ Free Gift exclusions (2016-11-21 09:26)
  2. How do I recycle my old products? (2016-03-29 13:16)
  3. Why cant I add a new payment card? (2016-03-29 13:16)
  4. Why cant I sign into my account? (2016-03-29 13:15)
  5. What is your privacy policy? (2016-03-29 13:14)